About me

Experienced IT Analyst with over 8 years of expertise, leading a team of six professionals.

Skilled in Application Production Support, specializing in EDI and OCR transactions, efficient error resolution, and creating database scripts to ensure seamless operations.

Skills

  • Application Support

    Application Support

    Optimizing cloud based application performance, installing updates and performing debugging procedures.

  • Infrastructure Management

    Infrastructure Management

    Administering and managing technology, information and data, networking, storage, security and cloud-based services.

  • Web Hosting

    Web Hosting

    Website Maintenance, Domain Transfer, DNS Setup, Backup/Restore, Email Hosting.

  • Incident Management

    Incident Management

    Incident Identification, Incident Categorization, Incident Prioritization, Incident Response, Incident Closure.

Resume

Education

  1. IHRD Model Polytechnic College Mala, Kallettumkara (B.T.E Kerala)

    2011 — 2014

    Diploma in Engineering.

  2. Jawahar Navodaya Vidyalaya Mayannur, Thrissur, Kerala

    2010 — 2011

    Senior School Certification Examination.

  3. Jawahar Navodaya Vidyalaya Mayannur, Thrissur, Kerala

    2008 — 2009

    Secondary School Examination.

Experience

  1. Senior Process Analyst

    2023 November - TD

    Zerone Consulting

  2. IT Analyst

    2021 April - 2021 October

    Tata Consultancy Services (TCS)

  3. Applications Administrator

    2018 May - 2021 February

    Amelia, an IPsoft Company

  4. Assistant Engineer

    2016 October - 2018 May

    Ericsson India Global Services

  5. Customer Support Associate

    2015 July - 2016 September

    Minacs Private Limited

Contact

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